Gaming Support

[Joshballard15]

I purchased an Xbox series X from Best Buy through the Xbox All Access program and I have not been able to redeem the 24 months of Gamepass Ultimate that is included. On my order, it shows two separate purchases, one for the actual Xbox and the other for 24 months of Ultimate. I don't even have the option to use the "Included on my Xbox" feature to redeem it. 

I've waited until my first payment to clear thinking maybe they wouldn't approve the game pass until they've reviewed the first payment, but still nothing. 

[AndrewB-BBY Social Media Specialist]

Hi there, Joshballard15,

Welcome back to our community forums. I appreciate you writing to us about this Game Pass Ultimate subscription. It's a great service to have so I can understand wanting to get this going as quickly as possible. I'd be happy to help you look into this.

I'm a bit confused by your message. Did you receive the code in order to redeem this? From what I understand, this can generally be redeemed during your initial setup. Since it doesn't sound like this is listed in your offers, I recommend contacting Microsoft Support so they can review your account.

I hope I was able to provide some more details on how to get help moving forward. Please let me know if you have more questions!

[Joshballard15]

I purchased the Xbox series X and 24 months of game pass ultimate through Best Buy, using the Xbox All Access program.

I have a order that shows the Xbox and the 24 months of game pass as two separate entities on the order and I was charged for both for a total of over 900 dollars.

I've read over numerous people's forums and this issue always ends up being:

Best Buy: "contact Microsoft support"

Then when you contact Microsoft support:

Microsoft: "contact Best Buy Support"


And honestly I just want what I've paid for. Lol.

[AndrewB-BBY Social Media Specialist]

Good morning, Joshballard15,

Thank you for following up with me. While I wish I had better news, we will be unable to provide you this code as requested.

For further assistance, I would continue to work with Microsoft Support.

Regards,