09-10-2019 04:55 PM
09-15-2019 01:37 PM
Welcome to the forum, and thank you for reaching out to us regarding your purchase for Gears 5. I know how exciting this release was, my husband having been pretty excited for it himself. With that said, I understand you may not have received your code as quickly as you expected, understandably causing you some concern. It sounds like you've taken the usual steps, giving the code some time (it can sometimes take up to 48 hours) to arrive, as well as checking various inboxes.
At this time, have you still not received your code?
09-15-2019 03:24 PM
Thank you for following up to let us know you've received your code. I apologize for any inconvenience the delay in receiving it may have caused. I would like to reassure you that this is not indicative of a typical Best Buy experience, and hope you will give us another chance to delight you in the future.