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New Member
Posts: 3
Registered: ‎09-10-2019

No Gears 5 Code

It’s been 4 hrs since I purchased the digital version of Gears of War 5, and still no code. I confirmed that the email address is correct on the receipt and that it’s not in my junk folder.
New Member
Posts: 3
Registered: ‎09-10-2019

Re: No Gears 5 Code

Purchased in store 9/10. Gave them my money. Still no game code on 9/12! WORST experience with a company regarding digital content! Never again!
Posts: 11,529
Topics: 146
Kudos: 318
Blog Posts: 21
Solutions: 549
Registered: ‎01-03-2013

Re: No Gears 5 Code

Hello, svoltmer, 

 

Welcome to the forum, and thank you for reaching out to us regarding your purchase for Gears 5. I know how exciting this release was, my husband having been pretty excited for it himself. With that said, I understand you may not have received your code as quickly as you expected, understandably causing you some concern. It sounds like you've taken the usual steps, giving the code some time (it can sometimes take up to 48 hours) to arrive, as well as checking various inboxes. 

At this time, have you still not received your code? 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎09-10-2019

Re: No Gears 5 Code

I finally received it 3 days after I had actually purchased it. Won’t be buying digital content from Best Buy again!
Posts: 11,529
Topics: 146
Kudos: 318
Blog Posts: 21
Solutions: 549
Registered: ‎01-03-2013

Re: No Gears 5 Code

Hello, svoltmer, 

 

Thank you for following up to let us know you've received your code. I apologize for any inconvenience the delay in receiving it may have caused. I would like to reassure you that this is not indicative of a typical Best Buy experience, and hope you will give us another chance to delight you in the future. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!