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New Member
Posts: 3
Registered: ‎10-08-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

So I also only recieved the code for Super Butoden and did not receive the code for SSGSS Goku and Vegeta. Called Nintendo Support to see if their was anything that could be done, said to contact Bandai since they are the publisher. Contacted them through email and they got back to me and said they can't do anything either it was not prepackaged in the box. They also said this "If the retailer/store where you purchased it has run out of codes or is unable to provide a replacement, you may need to contact the retailers corporate support or ask to speak to a manager at the store level." But think that might do more damage than good at this point. 

New Member
Posts: 2
Registered: ‎10-03-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

The SSGSS characters aren’t even DLC, they’re in the game, the pre-order just unlocks them earlier than earning them. To expect to be compensated for that is silly.
New Member
Posts: 2
Registered: ‎09-29-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Still haven't gotten the Super Butoden code..

New Member
Posts: 2
Registered: ‎10-14-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Have not received a code for the game, but have recived one for the characters.
New Member
Posts: 1
Registered: ‎10-14-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

I've also received only one code, in my case for the Super Butoden game and not for the early-unlock characters.

 

(If it'd been the opposite I might not have anything to complain about... Super Butoden 1 is as awful as I've heard.)

New Member
Posts: 4
Registered: ‎10-14-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

My code also only unlocked the butoden game not the ssgss characters. It’s pretty ridiculous that it’s two weeks later and we still have no answers. Have an update soon or I’ll just preorder from GameStop going forward. 

Member
Posts: 20
Registered: ‎11-23-2013

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

I think we have been very patient and still don’t get any help after all this time. Also I preordered this at Best Buy because of the preorder bonus. So I also believe we should be compensated if customer service fails to provide them.
New Member
Posts: 6
Registered: ‎06-19-2012

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

It's both at fault. Best Buy is at fault for not making their pre-order system easy to be used. These codes NEVER get printed on the reciepts and they rarely get emailed out. And Namco Bandai is at fault for not working with Best Buy on the issue. If you pre-order the game, you get the codes. It should be that easy. Best Buy and Namco Bandai pointing the blame at each other makes no matter to me. If they put the effort into helping the consumers instead of blaming each other, things would actually get done.
New Member
Posts: 2
Registered: ‎10-14-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Agreed
Posts: 5,142
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Solutions: 445
Registered: ‎07-27-2015

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Hey Everyone –

 

I wanted to let you all know that we’ve not forgotten about you, and let you know that our support teams are still investigating this. I’m sorry that this still hasn’t been resolved, and do appreciate all your patience with us. As soon as I have an update on this, I’ll be sure to update this thread.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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