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New Member
Posts: 5
Registered: ‎09-21-2017

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Butoden*
Member
Posts: 16
Registered: ‎08-23-2012

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

I got the Characters code again but I have not yet received Super Butoden code.

Posts: 5,142
Topics: 76
Kudos: 409
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Hey Everyone, 

 

Our support teams are still working on this, so continuing to call in or message Gaming-BBY requesting codes will not resolve this for you, at this time. We know you’re all excited to redeem your pre-order content and ask for your patience while we work to resolve this. As soon as I have an update on this, I’ll post it here. 

 

Thanks for your patience, 
 

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎10-08-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Any updates on this issue? Namco is saying they sent a new batch of codes to Best Buy last Wednesday
Member
Posts: 12
Registered: ‎05-11-2012

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

This is a frustrating situation, as it's come to my attention that anyone lacking a Super Butoden code could have gotten one without needing to pre-order via signing up for Bandai-Namco (Brazil I think)'s newsletter; and the code works for US accounts.

So if Namco-Bandai is giving away extra codes for an email sign up, why are we all in this mess?
Member
Posts: 19
Registered: ‎01-31-2017

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

All of those codes went to the free sign-ups instead of to those of us who paid. That's a real kick in the nuts.
Posts: 5,142
Topics: 76
Kudos: 409
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

Hey Everyone,

 

I wanted to keep you all in the loop and let you know that we’ve not forgotten about you, and that our support teams are still working to address this. As soon as I hear back with more information, I’ll update the thread again.

 

Thanks for your continued patience,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎10-08-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

I received the code for Super Butoden but not the code for the characters. Sounds like Best Buy didn't realize they were supposed to give everyone 2 separate codes.
Member
Posts: 13
Registered: ‎08-28-2018

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

I'm the one who started this thread - STILL NO CHARACTER CODE FOR MY PREORDER. Totally false advertising. I want to be compensated for this. I preordered this for the free DLC. 

New Member
Posts: 6
Registered: ‎06-19-2012

Re: No Download code for Dragon Ball FighterZ Switch Preorder for SSB Goku Vegeta

I never get my pre-order codes emailed to me unless I call or message them in the forums. Best Buy really needs to fix this for the future of all of their releases. I messaged the forum account and I got the code for the lobby avatars and characters unlock, but I didn't get the code for Dragon Ball Z: Super Butoden. Since Super Butoden isn't being released for purchase individually, that was the whole reason I pre-ordered the game. Bandai Namco needs to quit these pre-order exclusive insentives. This is getting rediculous