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New Member
Posts: 5
Registered: ‎03-20-2020

Re: No Doom Eternal Code Yet

Standard edition, PC
New Member
Posts: 3
Registered: ‎04-15-2013

Re: No Doom Eternal Code Yet

Received code of 0 for Doom Eternal PC
Posts: 22,492
Topics: 14,594
Kudos: 333
Blog Posts: 24
Solutions: 435
Registered: ‎10-10-2012

Re: No Doom Eternal Code Yet

Hey everyone, 

 

Just wanted to take a moment to address some of the other concerns I've seen on this thread not related to the "0" code for our PC digital game friends.

 

First, if you did not receive your pre-order bonus for DOOM Eternal, please follow the directions on our floated game codes post "Game Codes - Read Me First" for assistance with pinging our Gaming-BBY team on your pre-order bonus code.

 

Second, if you did not receive your full game code on another platform outside of the PC versions, please make sure you are checking your Spam/Junk mail folders, and with Gmail, the Promotions folder for the code email.  To my understanding, digital codes for PS4 and XB1 will not appear in your Digital Library, but are sent to you via email.  If after 24 hours, you still do not have your digital game code for PS4 or XB1, please send one of us with the "-BBY" after our name with the following in your message (do not send us pre-order bonus requests, follow the paragraph above for help with those)

 

  • Full name
  • Email address
  • Phone Number
  • Order Number

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-20-2020

Digital Game code 0

Hi there, I recently bought Doom Eternal. I got the email for the code and the code is just 0. The digital library says the same thing. Most likelu a glitch when the email was sent to me.

Member
Posts: 11
Registered: ‎03-20-2020

Re: No Doom Eternal Code Yet

After 24 hours he says lol
Member
Posts: 23
Registered: ‎03-20-2020

Re: No Doom Eternal Code Yet

... so what do the PC people waiting for their code do? Are we just going to have to wait until you all resolve this?
Member
Posts: 11
Registered: ‎03-20-2020

Re: No Doom Eternal Code Yet

Hope you have something else planned for the next 48 hours.
Member
Posts: 23
Registered: ‎03-20-2020

Re: No Doom Eternal Code Yet

Well, for console people, yea. Gonna have to wait for that much time.
Posts: 22,492
Topics: 14,594
Kudos: 333
Blog Posts: 24
Solutions: 435
Registered: ‎10-10-2012

Re: No Doom Eternal Code Yet

Our support teams are currently working on it.  Thanks for your patience.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-19-2020

Re: No Doom Eternal Code Yet

Bill, will this be fixed today? Are you compensating us for this in some way? This is a terrible customer experience and what what I've looked up, not the first time it's happened. In fact, it looks like this happens somewhat regularly.

Also, is the pre-order code supposed to be a separate code from the full game code? Because of didn't get that either.