Gaming Support

[KnightofDark001]

Dasic, it's mostly now a matter of waiting for PC Codes to be sent out.
Console people have to wait to send a report, PC has to wait for new codes to be shipped out.

[josephwil99]

You are right... it is just for Doom 64. Had to dig in my game library... So still no code. The link Bill gave us for the pre-order problems also doesn't work. My account says I've reached my limit of private messages, even though I've never sent one.

[dasic]

appreciate the info.

[DreW1]

Rip, I got excited thinking it finally came but it's just Doom 64. At least I've got something to keep me occupied now

[Ijustwannaplay]

I had called in and that paid off, no game code but appearntly this is a very wide spread issue.  So now to wait 24-48 hours for another e-mail...

[lockwsnd]

Lol, Best Buy did a major fail. They sent me the download code for PC Doom Eternal on my physical purchase for the pre-order bonus email that was supposed to contain the code for Doom 64. So now I have 2 copies of Doom. I bet they got the emails mixed up. Pre-order bonuses got the PC digital players code for their full game and the full game owners got the Doom 64 code instead.

[_pookiebutt_]

I am having this problem as well. I received the pre-order code via email (after hunting it down in my spam folder. I was also surprised to find 3 emails associated with this purchase that all forwarded me in different directions. Very confusing) and followed the directions to activate it through Bathesda.com. The code was accepted, yet doesnt allow me to download anything. the purchase just shows up in the "product code" section of TRANSACTION HISTORY. No way to actually download anything. Not even DOOM64.

I am now aware that there should be multiple codes: one for the pre-order bundle, and one for the actual game download. Thank you, support thread peeps!

As for the STEAM digital product key, I am as well faced with the CODE: 0 error that may others are currently dealing with, both on my email as well as through BB's DIGITAL LIBRARY. I know BB is in the process of correcting this error, but I wanted to specify the problem I am facing in case others are experiencing a similar issue. 

[Dnoble2989]

Major fail is an understatement. The only reason i'm not fuming is because i bought the game with my bestbuy credit. Serves me right for trying to get the game for free, basically. lol

[DreW1]

Ok, they just called me back and basically said everything is screwed because of this game's release so we'll get back to you once we fix this.

[Bill-BBY Senior Social Media Specialist]

Hello to those of you waiting on your PC codes, I've got an update.  We've contacted the vendor and they are sending us new codes to replace the codes we were given.  We're hoping to have them uploaded as soon as we receive them, and process them to send out to you as quickly as we can.  

Also, as someone pointed out (sorry I don't have your username handy), these codes are not redeemed through Steam but through Bethesda's site:

TO REDEEM YOUR CODE:

1. Navigate to Bethesda.net in your browser.
2. Click “Log In” and sign in with your Bethesda.net account, OR create a new account.
3. In your account profile page, click the “Redeem Code” link and follow the prompt.

Once I have more information, I'll update again.

Thanks,