Gaming Support

[dmtrk]

I purchased an XBOX One S Today and it came with a free 3 Month Xbox Game Pass. However, the digital code was not on the receipt and I didn't give out an email.

[KyleR-BBY Senior Social Media Specialist · Accepted solution]

Hi, dmtrk,

Welcome tot he Best Buy Community forums. Congratulations on your new console purchase.

That code should have been emailed to you. Please check your Spam and Promotions folders to see if it is there. Sometimes these codes get routed there automatically. 

If it isn't, head over to our thread Game Codes - Read Me First. That thread provided instructions on how to reach out to our Gaming-BBY team for help with your code.

Sincerely, 

[Hollodae]

Was this helpful? Same happened to me

[humanbowl]

I purchased it Sunday afternoon around 3PM CST, I have chatted 3 times (Been disconnected 2 of them when being transferred), called in and sat on the phone for 2 hours yesterday only to be told the code would be sent to me yesterday.

This did not happen. As it stands I am at 5 days, money gone, and nothing received.

Please help!

[humanbowl]

To add to it, It was a Ultimate game pass 3 months + 3 months free digital code for Xbox.

[humanbowl]

I dont know why my new post ended up attaching to yours, apologies, not sure how to delete it.

[Cameron-BBY Retired: Social Media Specialist]

Hey, humanbowl, 

Thanks for the post about this issue that you're having as well. I would suggest following the steps outlined in KyleR's response to dmtrk. Our Gaming-BBY team would be happy to try and do what we can if you're still having issues with the code. 

Thanks so much!

[humanbowl]

I sent messages following the instructions and have yet to hear back, I feel like I was scammed at this point because phone support denied me a refund and I have not received my code. This was nearly two weeks ago!

[humanbowl]

Scratch that, oddly it just sent over after all this time,Thanks for your assistance.

[theoneskee]

Recently bought an Xbox One S, it said a 3 month ultimate gamepass code would be printed on the receipt. It is not on the receipt and I have not recieved an email with the code. I have the physical reciept. Could someone assist me?