Gaming Support

[LiftyShifty]

I bought Shantae and the Seven Sirens almost two weeks ago and the reciept has no code for it. Checked my E-Mail for a code, nothing. After two weeks, still nothing. I still have the receipt if that helps.

[SeanM-BBY Social Media Specialist]

Good morning, LiftyShifty,

Welcome to our forums!  Generally speaking, you should receive your code pretty shortly after your purchase, assuming it's linked to your My Best Buy account and email address, so it's disappointing to hear you're still not seeing this code in your inbox.

I'll be happy to take a closer look and offer any additional assistance I can, however, I'll need a few pieces of information from you before I'm able to do so.  If you could use the blue "Private Message" button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• The "Customer Service PIN" from the bottom of your receipt

Looking forward to hearing from you,