Gaming Support

[juliandracos]

I ordered Elder Scrolls Online: Elsweyr Standard Edition - Mac|Windows [Digital] on Friday.  The email was code 0 instead of the actual code.  It lists code 0 in the digitial library.

I used chat support on Saturday morning.  That took 30 minutes.  I then called support.  3 hours later I was told I would be sent a code.  It would take 24-48 hours, but she would market it as urgent to be rushed.  A few hours after that, I sent an PM to  Gaming-BBY inbox in an attempt to try and get the code faster.

It is now 50 hours after I ended the call with support.  I have not received a code.  I checked my spam and it is not there.  I checked my digitial library and it still says code 0.  I have not received a PM reply on these forums. 

Is there anyone on here that can get me the code?

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, juliandracos,

Welcome to our forums!  My apologies for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums, and it’s causing us to reply a bit later than we’d usually expect.

I’m sorry to hear there seems to be an issue with your order for Elder Scrolls Online: Elsweyr Standard Edition, but if you’ve not yet received the code you’ve been looking for, I’ll be happy to offer my assistance.  For me to review your order further, I’ll ask that you send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

To send me this information privately, be sure to use the blue “Private Message” button in my signature.

Looking forward to hearing from you,