Gaming Support

[Hans33033]

hello, i bought a game to download for nintendo switch, mario kart 8. the person who sold me the rest of the games marked twice a physical game, mario party. so I don't have the code to download the Mario Kart 8 game on the receipt

[Sarah-BBY Social Media Specialist]

Hello, Hans33033, 

I hope your day is off to a nice start, and I’d like to thank you for visiting our online community. These are both great games, and I am sure you were looking forward to playing them. If the items were not processed properly, I understand why you’d be looking for assistance with a resolution. The location where you made this purchase will likely need to be involved, although I’d love to see if I may be able to assist. 

To proceed, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. 

Best,