Gaming Support

[CleideM]

I purchased the Nintendo Switch Bundle with the 32GB model + Mario Kart 8 Deluxe + 3 months switch online membership on NOVEMBER 22nd. I received an email saying that I would be able to pick it up at my local store on the 28th. Then on the 28th I received an email saying the order would be delayed. 3 WEEKS LATER AND NO INFO ON MY ORDER HAS BEEN UPDATED. After failed online chats where I could not connect with anyone and phone conversations where I’ve been told “you order has been received.. the vendor has to ship it out”. I’m just getting SO FRUSTRATED. 3 weeks later and you’re telling me that Nintendo isn’t sending you their consoles? This will be the last time I will ever purchase something from Best Buy before the holidays. Incompetence all around!!! And I don’t want to hear any excuses about COVID. I’m a healthcare worker and I haven’t stopped going to work ONCE in this pandemic. <br>I was supposed to give this as a gift for Hanukkah. I sincerely doubt it will be available before the end of it. <br>Unbelievable.

[Allison-BBY Social Media Specialist]

Hello, CleideM, and welcome to our online community!

Thank you for posting on our forum for support. We do our best to ensure that orders are fulfilled in a timely manner for our customers. While there are a variety of factors that may affect the shipping times on products, I hate to hear you experienced a delay with your Nintendo Switch Bundle. I'm sure you've been looking forward to receiving this. 

I'd like the chance to look into your order and assist as best as I can. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,

[CleideM]

Hello! I sent a message and I have yet to hear from you.

[AndrewB-BBY Social Media Specialist]

Hi there, CleideM,

Thank you for following up with Allison. She is currently unavailable but I would be more than happy to see how I can help.

Please allow me a few minutes to review this private message. I will be sending you a private message in return shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

Regards,