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Posts: 1
Registered: ‎12-23-2020

Nintendo Switch digital download card codes not being sent?

Finding myself in some Christmas Best Buy hell...


Purchased Nintendo Pokeman Sword + Sword expansion cards in-store ($59.99 + $29.99).


  • Didn't receive codes after an hour so went back into the store - told: "nothing we can do, call 1-800-BESTBUY".
  • Tweeted @Bestbuy support, heard nothing since automated reply three days ago.
  • Called 1-800-BESTBUY told "we can't find the purchase, go back to store"
  • Called 1-800-BESTBUY again, told "we can't find the purchase, call back tomorrow"
  • Called 1-800-BESTBUY again, told "go back to store, then hung up on by rude agent"
  • Called 1-800-BESTBUY again, told "we can see the purchase, but the codes are on your receipt" (they are not of course). Nothing I told the agent could change their mind. 
  • Called 1-800-BESTBUY again, told "we will open a ticket, will take 24 hours"


TLDR; purchased digital games three days ago, no codes received, nobody at Best Buy taking responsibility. 


I understand it is Christmas, and not everyone is working, but I now have a kid waiting on $100 in games I bought, with nothing to give them other than 2 cardboard cards.


It seems like Best Buy has a serious issue issuing the codes they sell in their stores. They are one step away from this being reported to my state AG for retail fraud. 


Thanks Best Buy!

Posts: 4,663
Topics: 50
Kudos: 504
Solutions: 281
Registered: ‎11-29-2016

Re: Nintendo Switch digital download card codes not being sent?

Hello, ScottCarmichael,


Welcome back to our Support Forums.  Purchasing your games or any other software digitally is a great way to ensure your purchases are not only available for you to download at any time, but stored in a secure location in your Best Buy Digital Library to access later if need be.  I’m sorry to hear there seems to be an issue with your most recent digital purchases with us, and knowing these were meant to be a Christmas gift as well, I can certainly understand your frustration with this experience. 


I see you’ve also been working with a colleague of mine, Alyssa, through private message as well, before creating this post.  Alyssa is unavailable at the moment, so I’ll be replying to your private message momentarily.  To read my message, you’ll need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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