Gaming Support

[kyle16]

hello, 

so i am going out of country shortly around 10.10.2021 while the switch oled model releases on 10.08.21

i have pre ordered it when it went online, When pre oreded it showed pick up on 10.08.21 but after few mins it shows 

A release date for your pre-order has not been announced. We'll let you know when it's ready.

and been like that since day of pre ordered now.

so will it be ready for pick up on 10.08.21 ? or what 

[SeanM-BBY Social Media Specialist]

Good afternoon, kyle16,

Welcome back to our forums!  I’m glad you were able to pre-order a Nintendo Switch OLED model with us, and as popular as the console will be when it releases this fall, I can certainly understand wanting to make sure there aren’t any issues with your pre-order.

As it sounds like you’re aware, the OLED model of the Nintendo Switch is expected to release on October 8, 2021, and I’m optimistic you’ll be able to pick up your order on that date.  With that said, please know that we’re unable to guarantee with 100% certainty that any pre-order will fulfill, or be available on the item’s release date.  While we’re able to hit this mark a majority of the time, there can sometimes be circumstances beyond our control that prevent us from delivering every order on the date of release. 

If you’re worried you’ll be out of the country by the time your order is ready for pickup, please don’t hesitate to update the name of the person who will be picking up your order, if you have any family or friends who might be able to pick it up for you.  To change the name of the pickup person on your order, you’ll want to select “Make Changes” on the order details screen.  If you have any other questions regarding this process, you’ll find more information here.

Regards,

[kyle16]

so when would i know if im getting it on release day or not?

as i am waiting for it @SeanM-BBY 

[SeanM-BBY Social Media Specialist]

Welcome back, kyle16,

Once your order is ready for pick-up, an email should be sent to the email address linked to your order.  As mentioned, we’ll be unable to guarantee with 100% certainty that your order will be available on release day, so if you’re concerned you’ll be out of the country when your order is ready for pick-up, I recommend modifying the pick-up person on your order to someone who might be able to pick it up for you.

Thank you,

[bobberuchi]

Your asking for a 100% guarantee answer.

Which only the foolish would give you.

However, I have always gotten things on release day. 

But there are a lot of things beyond BB ability to control.  It sometimes happens that manufacturers promised a given number of units and then fall short on highly expected items.

I am not an employee of Best Buy. All opinions and comments are my own.