Gaming Support

[naomi53]

I have the same problem. Before I submitted my pre-order, I double checked Square Enix's website to make sure Best Buy was included in receiving the bonuses.

[XChaosmagicianX]

Spoke with Best Buy customer service again and this time they said they were working to generate more codes. I was told I'd recieve an email soon with the preorder code. Not sure if this was true or if it was them just getting rid of me.

[HecX]

- My order # is {removed per forum guidelines}.

- Missing preorder bonus 

- My email is {removed per forum guidelines}

[Meg-BBY Social Media Specialist]

Hey folks!

We've heard back from our support teams. The pre-order bonus codes should be sent out via email within the next 3 business days or so. Please keep an eye on your email for further updates! 

Best,

[batmanshady]

I never received a pre-order bonus code. I just checked my email too.

[millstrife]

I found mine this morning in my email registered with Best Buy. Check all your email folders, it was under the title "Download your PlayStation Pre Order Bonus product"

[batmanshady]

Yeah I checked and the spam folder. Nothing so far.

[XChaosmagicianX]

Likewise, nothing for me yet either.

[Bill-BBY Retired: Senior Social Media Specialist]

Hello all, 

We are still working to get our codes for this game, but we hope to have them set to go soon and emailed out to you.

Thanks for your patience. 

[XChaosmagicianX]

Several people have reported getting codes from Best Buy already for the content. So kind of confused by ‘we are still working to get our codes for this game’ part. I preordered way back in December and people who preordered days before are getting their emails. Tad bit frustrating is all. Hope to get my email tomorrow like meg mentioned as tomorrow will be day 3.