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Trusted Member
Posts: 82
Registered: ‎02-07-2019
Accepted Solution

NieR Replicant Missing Pre-Order Bonus

So I pre-ordered NieR Replicant on PS4 from Best Buy and found that I didn't get the pre-order items that were announced. I was supposed to be sent a code for PS4 avatars, theme, and a mini-soundtrack. Can someone please email me my bonus code?

Emerging Expert
Posts: 7,909
Registered: ‎02-25-2013

Re: NieR Replicant Missing Pre-Order Bonus

Did you look on your reciept for the code? Sometimes I have seen them on there. 

 

Also check your install on your PS4, quite often with Pre-Order add on software it often gets installed on the initail downlaod or is available right away as add on content.  I have had a number of pre-order bonuses in this manner

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Trusted Member
Posts: 82
Registered: ‎02-07-2019

Re: NieR Replicant Missing Pre-Order Bonus

Uh no I ordered it online so there is no receipt. They are supposed to email you the code. I've heard from multiple other people who got it from other retailers that they too were emailed a code.

Posts: 705
Topics: 31
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Registered: ‎02-08-2019

Re: NieR Replicant Missing Pre-Order Bonus

[ Edited ]

Hello, Jstngamer88,

 

Thank you for reaching out to us on the Forums regarding your missing pre-order bonus! That is definitely not fun to be waiting on those codes, and I'm sorry to hear that those haven't arrived yet. 

 

We were not made aware of any pre-order bonus with this title, and we are currently working with our support teams on this. We'll update this thread when we have more information.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-13-2020

Re: NieR Replicant Missing Pre-Order Bonus

I'm also in the same situation. I pre-ordered the game when Square Enix said that there were pre-order bonuses available through Best Buy. I've tried to get some help via online chat, phone and even going back to the store and there is no solutions on this yet.

Emerging Expert
Posts: 7,909
Registered: ‎02-25-2013

Re: NieR Replicant Missing Pre-Order Bonus

When you order online they still send you a receipt via email

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Member
Posts: 13
Registered: ‎12-06-2016

Re: NieR Replicant Missing Pre-Order Bonus

It's my understanding that the specific items offered as a bonus are the same ones listed as rewards for registering the game. Have you tried redeeming the code included in the box on the Square Enix site?

New Member
Posts: 1
Registered: ‎04-24-2021

Re: NieR Replicant Missing Pre-Order Bonus

I'm in the same boat. I am also wondering where is my preorder bonus codes. I'm pretty upset of how BestBuy has handled this and on Square Enix's webpage for the game, BestBuy is mentioned as one of their primary retailers for the game so it should distribute thiese codes.

New Member
Posts: 6
Registered: ‎06-26-2013

Re: NieR Replicant Missing Pre-Order Bonus

Not to be a negative Nancy, but I doubt we’ll be hearing back from anyone. This has happened to me 2 separate times with preordering with Best Buy when it comes to codes. First was with Digimon Cyber sleuth, then ratchet and clank, and now this.
Member
Posts: 12
Registered: ‎05-20-2018

Re: NieR Replicant Missing Pre-Order Bonus

I also have not gotten the pre-order bonus. There have been at least two occasions where I got the pre-order bonus very late, but I don't know if this will be the third time this happens. It would be nice if someone gave us a update on what is happening at least.