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New Member
Posts: 2
Registered: ‎01-21-2019

Newly added preorder bonus

Hello there, just noticed “Tom Clancy’s Division 2 Gold Edition” got a new preorder bonus, a round patch(physical one that you can sew on your bag etc); and finally “Resident Evil 2” Xbox version got that weapon dlc bonus added like PS4 version. But I placed my order weeks ago and I had GCU back then, now my GCU is expired so I can’t just cancel the original order and place a new one. Any suggestion on how to get these preorder bonus? Tried chat with BB customer service online and via phone call, and they are not able to do anything about it. The phone representative can’t even find the new preorder bonus item with the SKU I found on their webpages.
Emerging Expert
Posts: 5,645
Registered: ‎02-25-2013

Re: Newly added preorder bonus

I am sorry to inform you that your GCU discount will not apply to an existing pre-order as it has expired.  You will be charged the full amount.  The exception would have been if you had paid upfront with PayPal. 

 

I had read in a different post about the RE2 bonus that it willl automatically be applied.   

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Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Newly added preorder bonus

Hey ArtisticMercury,

 

Welcome to our forums!  Pre-order bonuses are a great reward for placing your order early with us, especially when it’s a game you’ve been planning on purchasing anyway!  It sounds like there’s some pretty great bonuses for the two games you’ve ordered with us, so I completely understand why you’d want to make sure you’re getting your bonus items.

 

As outlined in our Entertainment Pre-Order FAQs, if a special offer or giveaway becomes available after you place your pre-order, your free item should be added to the order once the game ships.  In the case of the patch for Tom Clancy’s The Division 2 Gold Edition, there is a chance your patch may ship separately.

 

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-21-2019

Re: Newly added preorder bonus

Thx for the info, but one thing, are you guys talking about preorder placed in store, or online? I barely buy anything in store because I will have almost no control over my order.
Emerging Expert
Posts: 5,645
Registered: ‎02-25-2013

Re: Newly added preorder bonus

I was referencing online orders.  I also typically almost order everything online.  

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Emerging Expert
Posts: 5,645
Registered: ‎02-25-2013

Re: Newly added preorder bonus

As and addendum  it is  becuase of this particular topic why I typically do not pre-order a game until about a week or two before release.  

 

And if it is a bonus I am worried about it's handling I opt for in store pick up every time.  Fortunaly I have a store across the street from my office.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Highlighted
Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Newly added preorder bonus

Hey ArtisticMercury,

 

Great question!  To clarify, as long as the game has been pre-ordered, regardless of how your order is placed, you should receive any pre-order bonuses that are added to the game, while supplies last.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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