Gaming Support

[gh1D0ra1988]

So I just came back home from Best Buy to get this item and when I checked for my code, it was not there. Is there a way for me to still receive my purchased digital game?

[AndrewB-BBY Social Media Specialist]

Welcome, gh1D0ra1988,

Thank you for taking the time to visit us here on our community forums. Having switched over to mainly digital games the last few years, I know I'd want to figure out exactly where this code was so I could start playing. I'd be glad to help you look into your purchase to see if I can see what's going on.

I will need a bit more information so I can start reviewing this. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

[gh1D0ra1988]

Jaime {removed per forum guidelines}
{removed per forum guidelines}

{removed per forum guidelines}
Customer Service PIN #: {removed per forum guidelines}

[AndrewB-BBY Social Media Specialist]

Hi there, Jaime,

Thank you for following up with me. I had to remove several pieces of information from your post as they were posted on our public forums.

Please allow me a few moments to review your purchase information. I will be sending you a private message with some more details. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.