03-16-2019 08:22 AM
The Beta is out soon the codes were already sent out and I never recieved mine.
Keep in mind I'm not talking about the Stress Test that is happening this weekend but rather the actual Beta Test that is happening at the end of March.
This is not the first time I'd had issues with Bestbuy not properly distributing a digital code and this on-going trend seems concerning. One of the reasons why I pre-ordered MK11 was not just to purchase the game but also participate in the upcoming Beta. So me not recieving the code and not being able to participate gives me LESS incentive to buy the game from Bestbuy.
Many stores are selling the game, however Bestbuy is one of the few retailers honoring the Beta offer as per official details shown here - https://www.mortalkombat.com/beta
Also Beta Access is mentioned in the product description page - https://www.bestbuy.com/site/mortal-kombat-11-xbox-one/6319772.p
I hope Bestbuy will sent me my Beta access code, as others already have there codes already.
03-16-2019 03:21 PM - edited 03-16-2019 03:39 PM
Thanks for writing to us today.
A lot of people are excited to get a chance to play Mortal Kombat 11 before it officially releases. I absolutely agree that it's a great reason to pre-order with Best Buy.
I apologize for any difficulties locating your code. Just to confirm, have you checked your junk, spam, and promotions folders, just in case the email might have been automatically filed away by your email provider? You may also want to consider adding BestBuyInfo@emailinfo.BestBuy.com to your safe senders list, to help ensure you are receiving communications from us.
If you are still unable to locate the code, please feel free to connect with us via the method mentioned in the Game Codes - Read Me First post, and we'll be able to look into this for you, further.
It is also possible that the code may not release until closer to the BETA date. Please keep in mind that not all editions/platforms of the game may be eligible for the free BETA code.
Game Codes - Read Me First
03-16-2019 06:31 PM
03-18-2019 08:23 PM
Warner Bros. / NetherRealm Studios just made the announcement that the BETA for MK11 starts next week on March 27th.
When will the Pre-Order codes for the BETA going out to customers that have not got them yet?
I've contacted support and haven't recieved a reply yet regarding this issue. I hope someone helps me with this. I would appreciate it.
03-19-2019 12:08 PM
Good afternoon, OmegaDL50,
Welcome back to our forums. I love when my favorite games release a beta before the official game release, and it’s great to hear Mortal Kombat 11 is offering a beta to those who’ve pre-ordered the game.
In regards to your code, these codes should have already started going out to those that have pre-ordered Mortal Kombat 11, so if you’ve still not received your code, I’d recommend following the steps outlined in our Game Codes-Read Me First floated post, as Fey has previously mentioned, to get in touch with our Gaming Support team. If you’ve already sent this team a message, I’d recommend following up once again, to make sure the message was received, and I’m optimistic they’ll be able to get your code to you as soon as possible.
03-26-2019 05:00 PM
Thanks for joining the Best Buy Community forums. Fighting games are my favorite genre, so I know how excited you must be for this beta.
Have you followed the advice posted above and reached out through our floated post Game Codes-Read Me First? The Gaming-BY team may be able to help you get that code. Please reach out to them when you get a chance if you haven't already.
03-26-2019 07:56 PM