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Member
Posts: 10
Registered: ‎09-10-2018

Never recieved BETA code for pre-ordering Mortal Kombat 11

The Beta is out soon the codes were already sent out and I never recieved mine.

 

Keep in mind I'm not talking about the Stress Test that is happening this weekend but rather the actual Beta Test that is happening at the end of March.

 

This is not the first time I'd had issues with Bestbuy not properly distributing a digital code and this on-going trend seems concerning. One of the reasons why I pre-ordered MK11 was not just to purchase the game but also participate in the upcoming Beta. So me not recieving the code and not being able to participate gives me LESS incentive to buy the game from Bestbuy.

 

Many stores are selling the game, however Bestbuy is one of the few retailers honoring the Beta offer as per official details shown here - https://www.mortalkombat.com/beta

 

Also Beta Access is mentioned in the product description page - https://www.bestbuy.com/site/mortal-kombat-11-xbox-one/6319772.p

 

I hope Bestbuy will sent me my Beta access code, as others already have there codes already.

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Posts: 317
Topics: 10
Kudos: 132
Solutions: 22
Registered: ‎11-30-2015

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

[ Edited ]

Hello, OmegaDL50,

Thanks for writing to us today. 

 

A lot of people are excited to get a chance to play Mortal Kombat 11 before it officially releases. I absolutely agree that it's a great reason to pre-order with Best Buy.

 

I apologize for any difficulties locating your code. Just to confirm, have you checked your junk, spam, and promotions folders, just in case the email might have been automatically filed away by your email provider? You may also want to consider adding BestBuyInfo@emailinfo.BestBuy.com to your safe senders list, to help ensure you are receiving communications from us.

If you are still unable to locate the code, please feel free to connect with us via the method mentioned in the Game Codes - Read Me First post, and we'll be able to look into this for you, further.

 

It is also possible that the code may not release until closer to the BETA date. Please keep in mind that not all editions/platforms of the game may be eligible for the free BETA code.

 

Helpful Links:
Game Codes - Read Me First

In-store and Online Pre-order FAQs

 

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎09-10-2018

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

I purchased the Xbox One version of MK11 which is eligible for BETA access, as per the description for the product page.

I have all emails from Best Buy marked as a safe sender. Following your advice I've followed up instructions with a private message to Gaming-BBY.
Member
Posts: 10
Registered: ‎09-10-2018

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

Warner Bros. / NetherRealm Studios just made the announcement that the BETA for MK11 starts next week on March 27th. 

 

When will the Pre-Order codes for the BETA going out to customers that have not got them yet? 

 

I've contacted support and haven't recieved a reply yet regarding this issue. I hope someone helps me with this. I would appreciate it.

Posts: 2,939
Topics: 22
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Registered: ‎11-29-2016

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

Good afternoon, OmegaDL50,

 

Welcome back to our forums.  I love when my favorite games release a beta before the official game release, and it’s great to hear Mortal Kombat 11 is offering a beta to those who’ve pre-ordered the game.

 

In regards to your code, these codes should have already started going out to those that have pre-ordered Mortal Kombat 11, so if you’ve still not received your code, I’d recommend following the steps outlined in our Game Codes-Read Me First floated post, as Fey has previously mentioned, to get in touch with our Gaming Support team.  If you’ve already sent this team a message, I’d recommend following up once again, to make sure the message was received, and I’m optimistic they’ll be able to get your code to you as soon as possible.    

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-26-2019

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

Did you ever get the beta key?

 

They still haven't sent mine either pretty dissapointed with their service.

New Member
Posts: 3
Registered: ‎03-26-2019

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

Pre orderd on March 20th for the Xbox as well.

New Member
Posts: 3
Registered: ‎03-26-2019

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

Contacted The store I purchased it and customer support no one has been able to provide me with information. Smiley Sad

Posts: 5,204
Topics: 51
Kudos: 500
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Registered: ‎12-23-2016

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

Hi, Beta,

 

Thanks for joining the Best Buy Community forums. Fighting games are my favorite genre, so I know how excited you must be for this beta.

 

Have you followed the advice posted above and reached out through our floated post Game Codes-Read Me First? The Gaming-BY team may be able to help you get that code. Please reach out to them when you get a chance if you haven't already.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-25-2017

Re: Never recieved BETA code for pre-ordering Mortal Kombat 11

i was told bestbuy will be sending out codes the 28th, but the beta starts the 27th in North America, truth be told im pre ordering elsewhere.