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New Member
Posts: 4
Registered: ‎11-25-2016

Never received digital code for the Division 2 season pass

 

I purchased Tom Clancy's The Division 2 Year 1 Pass - PlayStation 4 [Digital] on April 7, but never received an e-mail for the code. I contacted Gaming-BBY via private message because for some strange reason I never receive e-mails for digital purchases even when the e-mails are sent out (I always check the SPAM folder also). I have to visit the forums everytime I make a digital purchase so I can receive the code, but this time a mod told me that the season pass is not released yet? 

 

This is shown on the Best-Buy store page for the product: Release Date:03/15/2019. 

Posts: 6,733
Topics: 125
Kudos: 394
Solutions: 306
Registered: ‎11-30-2015

Re: Never received digital code for the Division 2 season pass

Good Morning, RicardoDavidGonzález,

 

Welcome to our back to community! Consistently not getting your digital codes via email would be frustrating. I’m guessing that you’ve already reviewed our Gaming Codes – Read Me First post. I’d be happy to see what light I can shed on this and review what help I may be able to offer.

 

I’m sorry to hear that you get the kind of experience from our Gaming-BBY friends as you've grown to expect. Can you please send me a private message with your full name, phone number, email address, and order number? I’d be happy to see how I might be able to assist you further at this time. A private message can be sent my way by choosing the blue “Private Message” button in my signature. I look forward to your reply to see how I might be able to assist you further.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-25-2016

Re: Never received digital code for the Division 2 season pass

Hi Maria,

 

I am trying to send a message, but receieve this error:

 

You have reached the limit for number of private messages that you can send for now. Please try again later.

Highlighted
Posts: 6,733
Topics: 125
Kudos: 394
Solutions: 306
Registered: ‎11-30-2015

Re: Never received digital code for the Division 2 season pass

Hello, RicardoDavidGonzález,

 

Can you please try to clear your cache & cookies for your web browser? Upon logging back into our community and trying again to send that message should resolve the issue.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!