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New Member
Posts: 4
Registered: ‎11-24-2018

Never received PS Plus Code in Mail

I ordered a 1 Year PS Plus Membership digitally yesterday. It said the email was sent out with instructions, but I have yet to get anything. Yes, I checked my Spam/Junk folder. I called this morning and they said they would make a new code and send it to the same email...still hasn't worked. Didn't before, why would it now? Yet the validation link for this account came instantly LOL. I'm really getting sick of having to follow up on getting a product I already paid in full for. Someone help me out. If you can't figure out how to send an email, then deliver it to me some other way or refund it so I can go buy it somewhere else.

New Member
Posts: 4
Registered: ‎11-24-2018

Re: Never received PS Plus Code in Mail

So I've called twice now. This is only on sale for a limited time. It's also on sale elsewhere, and if I end up waiting and waiting for an email or phone call that never comes, then end up not having the product period and missing out, I think that's a little ridiculous. 

Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
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Registered: ‎07-27-2015

Re: Never received PS Plus Code in Mail

HI Galuna –

 

Welcome to the forums and thanks for reaching out to us. I apologize for not being able to respond sooner, but am happy to offer my assistance should it still be required.

 

If you’ve still not received your digital code, please send me a private message verifying the following details so I can look up your code. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-24-2018

Re: Never received PS Plus Code in Mail

Wow, a week, really? Well, more than that from the black friday sale I wasted my money on. Little late.