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New Member
Posts: 2
Registered: ‎01-01-2022
Accepted Solution

Never received Halo Infinite pre-order bonus code...yes I checked ALL of my email folders

I pre-ordered the game in 2020 and picked it up on release day 12/8/2021.  I'm still waiting for the email with the code...I also tried PMing "Gaming-BBY" and never heard back...PLEASE help!

Social Media Specialist
Posts: 81
Registered: ‎11-08-2021

Re: Never received Halo Infinite pre-order bonus code...yes I checked ALL of my email folders

Hi, Kapazza, 

 

Thanks, you reaching out on the forums. Our apologies for not contacting you sooner, we lite on staffing at this time. If you haven't, please DM me with your full name, email, and phone number. 

 

Thank you, 

 

Jay

Social Media Specialist

 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Expert
Posts: 8,545
Registered: ‎02-25-2013

Re: Never received Halo Infinite pre-order bonus code...yes I checked ALL of my email folders

have you done the whole thing with checking spam and trash folders.

 

I received my code around 2 pm on release day.

 

Also, look on your receipt, 

 

 

And just to triple check log into your account and go to purchases.  It should say in the your purchase for Halo where the pre-order code was emailed to

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I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 2
Registered: ‎01-01-2022

Re: Never received Halo Infinite pre-order bonus code...yes I checked ALL of my email folders

Thanks...I see that might be the issue.  I pre-ordered the first day it was made available (December 7, 2020).  This was probably BEFORE the pre-order offer was created, so it was not assigned to my order.  Bummer...I guess it pays to wait when it comes to pre-ordering games at Best Buy.