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New Member
Posts: 2
Registered: ‎09-10-2018

Never received Elden Ring preorder bonus on PS5

Hello. I pre-ordered the collectors edition of Elden Ring on PS5. I received the game and steelbook. However, I never received the download code for the pre-order gesture. Any help would be appreciated. Thank you!
Valued Expert
Posts: 8,492
Registered: ‎02-25-2013

Re: Never received Elden Ring preorder bonus on PS5

It downloaded with the game and is on your PS5 already

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 37
Topics: 0
Kudos: 9
Solutions: 2
Registered: ‎08-05-2019

Re: Never received Elden Ring preorder bonus on PS5

Hi, Femteau,

 

Thank you for reaching out to us here on our forum! Missing out on your bonus content is never ideal, and I too would be looking for some help.

 

If you are still in need of support, feel free to send me a private message with your full name, phone number, email and order number. I’d be happy to take a closer look into this with you.

Jack|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎03-23-2022

Re: Never received Elden Ring preorder bonus on PS5

I think this is if you got the digital edition. I never received anything with my physical CE. I know ton of people who have had this issue who preordered a physical copy.