09-07-2019 08:24 PM
Solved! Go to Solution.
09-07-2019 02:23 PM
09-08-2019 11:12 AM
09-09-2019 12:26 PM
First I would like to strongly suggest that you log into your my best buy account and double check which email account your account is linked to. I know a few people that were not getting messages and when they checked their account it was still tied to an email they no longer used.
Second if the email is the email you are checking, dig into your spam filters, trash, etc.
I have always gotten emails with in seconds of placing an order.
I just ordered Gears 5 about 8:30 this morning. I checked my email a few minutes later and the codes and instructions are there.
Also, if you log in and look at your purchases it will show you if the code has been emailed and what email address it sent it to
Game codes generally do not appear in your Digital Library.
09-09-2019 02:26 PM
Good Afternoon, everyone,
I’ve already heard some great stuff about Gears 5, and I’m sure that you were excited to play your Ultimate Edition on release date.
From what I’ve been told, we did encounter a glitch for some orders where the order didn’t process right away. However, these codes should have gone out at this time. Please make sure that you are checking your spam/junk mail folders, and with Gmail, the Promotions folder for that code. If you are still not seeing the full game code, please send a private message to one of the moderators here (our names are followed by -BBY) with the following information:
Pre-order bonus codes should also have gone out. Again, please make sure that you are checking your spam/junk mail folders, and with Gmail, the Promotions folder for that code. If you do not have the code email, please follow our floated game codes post “Game Codes - Read Me First” found here for more assistance with your pre-order bonus code.
Thanks, and enjoy the game!