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New Member
Posts: 1
Registered: ‎09-07-2019
Accepted Solution

Never got game code gears of war 5

Preorder in August gears of war ultimate edition still don’t have the down load code for the game call but just get a runaround keep telling me to call back tomorrow anyone else having this problem !!!!!!!!!!!!
New Member
Posts: 1
Registered: ‎09-07-2019

Digital game code for Gears Ultimate Edition

I bought the digital game version of the game because my preorder didn’t arrive. The ultimate edition released Friday the 6th and that’s when I bought it at the store. Haven’t seen the code come through yet. Was planning on installing it since last night but no luck. Anyone help with this?
New Member
Posts: 1
Registered: ‎03-09-2019

Never received Gears 5 Ultimate edition Pre Order Bonus

Good morning - I pre ordered Gears 5 Ultimate Edition, and picked up in store on September 6th. I didn't get a printed receipt, and was told the code would be emailed when I asked. I know the process can sometimes take 24 hours, but I still have not received. Any help would be great - Thank You.
Emerging Expert
Posts: 6,347
Registered: ‎02-25-2013

Re: Never got game code gears of war 5

First I would like to strongly suggest that you log into your my best buy account and double check which email account your account is linked to. I know a few people that were not getting messages and when they checked their account it was still tied to an email they no longer used.


Second if the email is the email you are checking, dig into your spam filters, trash, etc.


I have always gotten emails with in seconds of placing an order.


I just ordered Gears 5 about 8:30 this morning.  I checked my email a few minutes later and the codes and instructions are there.


Also, if you log in and look at your purchases it will show you if the code has been emailed and what email address it sent it to


Game codes generally do not appear in your Digital Library.



Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 7,827
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Registered: ‎10-10-2012

Re: Never got game code gears of war 5

Good Afternoon, everyone,


I’ve already heard some great stuff about Gears 5, and I’m sure that you were excited to play your Ultimate Edition on release date.


From what I’ve been told, we did encounter a glitch for some orders where the order didn’t process right away.  However, these codes should have gone out at this time.  Please make sure that you are checking your spam/junk mail folders, and with Gmail, the Promotions folder for that code.  If you are still not seeing the full game code, please send a private message to one of the moderators here (our names are followed by -BBY) with the following information:


  1. Your full name
  2. Your email address
  3. Your phone number
  4. Your order number (for online pre-orders) or your Customer Service Pin (for in-store orders)


Pre-order bonus codes should also have gone out.  Again, please make sure that you are checking your spam/junk mail folders, and with Gmail, the Promotions folder for that code.  If you do not have the code email, please follow our floated game codes post “Game Codes - Read Me First” found here for more assistance with your pre-order bonus code.


Thanks, and enjoy the game!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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