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New Member
Posts: 3
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

Recived preorder code but not game code. Please help. 

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Regular Member
Posts: 33
Registered: ‎11-15-2011

Re: Never got game code for Star Wars Jedi Fallen Order

I never recieved the pre-order bonus code. Thanks in advance. 

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Emerging Expert
Posts: 7,366
Registered: ‎02-25-2013

Re: Never got game code for Star Wars Jedi Fallen Order

@White_Worm  I wrote a lengthy response to your comments but decided to delete them and not post anything.

 

I also have not receive my copy. But this is the very first time for me.  I am mature enough to not get upset by it. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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New Member
Posts: 8
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

Haven't got mind either. Only reason I ordered from here was I had $25 in rewards. Are we getting $10 in rewards for pre-order?
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New Member
Posts: 3
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

@bobberuchi Why would you say @White_Worm is upset? They wrote a very respectful counter to your post simply showing a different point of view. If differing opinions upset you, then forums are a bad place for you bud. 

 

This isn't about maturity (like you are trying to make it out to be), it's about accountability. I still haven't gotten any email acknowledging there is even a problem, yet when I call in they tell me it's a known issue. I'm more frustrated with how they are handling it (radio silence unless you go seeking answers) then by the delay. This is simply bad customer service.

 

Even a simple email of "We are aware of the issue and working hard to resolve it as quickley as possible" goes a long way for customers.

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Posts: 4,250
Topics: 39
Kudos: 398
Solutions: 251
Registered: ‎11-29-2016

Re: Never got game code for Star Wars Jedi Fallen Order

[ Edited ]

Good morning, White_Worm,

 

To answer your question, any cancelled pre-orders would no longer qualify for the pre-order bonus content offered with Star Wars Jedi: Fallen Order.  This includes the bonus $10 My Best Buy reward certificate.

 

In regards to the bonus $10 My Best Buy reward certificate offered with the pre-order of Star Wars Jedi: Fallen Order, please know it can take up to 15-20 days for your 500 points to post to your My Best Buy account.  This is called out in our My Best Buy Get $10 Offer FAQs, which you can see here.

 

Thank you for your patience,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Valued Member
Posts: 53
Registered: ‎11-06-2013

Re: Never got game code for Star Wars Jedi Fallen Order

That's all well and good Sean, but uh where are the codes. I was told the codes should have gone out yesterday so I could already be playing alas I still have no code and have lost valuable time that i took off from work to enjoy playing this game.
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Member
Posts: 14
Registered: ‎01-27-2016

Re: Never got game code for Star Wars Jedi Fallen Order

Thanks for the response, SeanM. Do we know anything about when we might expect to get our digital orders? Within the day, perhaps? If it's going to be more than a day then I'll have to find another solution, as I only have so much time to play. I know you don't know exactly when, but maybe a rough estimate?

 

Also, is it all PC digital orders that are undelivered, or just some?

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New Member
Posts: 3
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

It’s probably going to be all because the codes I’m waiting for are for PS4
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New Member
Posts: 2
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

I’m guessing it’s all digital codes. I’m waiting for a different game entirely and am just here for updates.