Gaming Support

[kacique70]

Recived preorder code but not game code. Please help. 

[MonkeyPants]

I never recieved the pre-order bonus code. Thanks in advance. 

[bobberuchi]

@White_Worm  I wrote a lengthy response to your comments but decided to delete them and not post anything.

I also have not receive my copy. But this is the very first time for me.  I am mature enough to not get upset by it. 

[Ryedog87]

Haven't got mind either. Only reason I ordered from here was I had $25 in rewards. Are we getting $10 in rewards for pre-order?

[mudparr]

@bobberuchi Why would you say @White_Worm is upset? They wrote a very respectful counter to your post simply showing a different point of view. If differing opinions upset you, then forums are a bad place for you bud. 

This isn't about maturity (like you are trying to make it out to be), it's about accountability. I still haven't gotten any email acknowledging there is even a problem, yet when I call in they tell me it's a known issue. I'm more frustrated with how they are handling it (radio silence unless you go seeking answers) then by the delay. This is simply bad customer service.

Even a simple email of "We are aware of the issue and working hard to resolve it as quickley as possible" goes a long way for customers.

[SeanM-BBY Social Media Specialist]

Good morning, White_Worm,

To answer your question, any cancelled pre-orders would no longer qualify for the pre-order bonus content offered with Star Wars Jedi: Fallen Order.  This includes the bonus $10 My Best Buy reward certificate.

In regards to the bonus $10 My Best Buy reward certificate offered with the pre-order of Star Wars Jedi: Fallen Order, please know it can take up to 15-20 days for your 500 points to post to your My Best Buy account.  This is called out in our My Best Buy Get $10 Offer FAQs, which you can see here.

Thank you for your patience,

[DATyus]

That's all well and good Sean, but uh where are the codes. I was told the codes should have gone out yesterday so I could already be playing alas I still have no code and have lost valuable time that i took off from work to enjoy playing this game.

[White_Worm]

Thanks for the response, SeanM. Do we know anything about when we might expect to get our digital orders? Within the day, perhaps? If it's going to be more than a day then I'll have to find another solution, as I only have so much time to play. I know you don't know exactly when, but maybe a rough estimate?

Also, is it all PC digital orders that are undelivered, or just some?

[Hollywood4754]

It’s probably going to be all because the codes I’m waiting for are for PS4

[UhleeshaBee]

I’m guessing it’s all digital codes. I’m waiting for a different game entirely and am just here for updates.