Gaming Support

[Hollywood4754]

Both, for me at least

[jdelessert10]

Still no code for me. I’m never preordering from Best Buy again

[SeanM-BBY Social Media Specialist]

Thank you for following up, everyone.  Please know we’re aware there are some orders not fulfilling at this time, and we are looking into the matter further, to make sure your codes are sent out to you as soon as possible.  You won’t need to send us any private messages containing your order information at this time, and as soon as more information is available, we’ll be sure to follow up on this thread.

For those that have received their full game code, but have not received their pre-order bonus code, please utilize the steps outlined in our Game Codes-Read Me First floated post.  Again, this is only for those that are looking for their pre-order bonus code, as we’re still working to get the full game codes issued to you.

Thank you for your patience,

[DATyus]

No code for me either. Got an email from you guys yesterday that stated the release date had changed to the 14 and that the code should be delivered that day and still nothing.

[snowmanzz22]

Not worth it. Just went and bought it on Amazon and I'm already downloading it.

[White_Worm]

Should I go to my local Best Buy and cancel my online order? Can I still get my bonuses that way?

[bobberuchi]

Personally the $10 reward and having to wait a little longer far exceeds paying full price.  

Truth being told. People are better off NOT playing a new game for a few weeks to a month or more so the developer and release patches to fix the issues people find when a game launches.

[funkgetsu]

No, it really doesn't.

[mudparr]

This is super frustrating. The whole point of a pre-order is to have it there, ready waiting. I appreciate the whole waiting for bugs to be squashed, but if that was what I wanted to do I wouldn't have pre-ordered. I called in to support and they said that no one has gotten their code yet due to an error in the system, and that there is no ETA on a fix.

The problem with this is BestBuy is just took an "opps, sorry" approach, but no mention of how they were going to make things right. This is not good customer service or good customer retention. Last time I pre-order through BestBuy.

[White_Worm]

bobberuchi, respectfully, you're wrong. There are things you're not considering:
1. This is a support forum where customers seek help. It is not helpful to suggest the customers shouldn't seek help.
2. Best Buy has promised to release the game on release day AND give $10 back to pre-order customers. Therefore, we are seeking Best Buy to fulfill their obligations.
3. Some people enjoy playing a game that is brand new more than a game which is totally bug-free. That's especially true in the case of potential story spoilers.

I am expecting to play on launch day and see my $10 in rewards. Anything less is a failure by Best Buy.