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Member
Posts: 10
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

I haven’t received any code at all. Still no game and an angry boyfriend 😑
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New Member
Posts: 2
Registered: ‎11-16-2019

Jedi Fallen Order Pre-order Bonus

Hi I picked up my game in store and never received my preorder bonus just wondering when I'll be getting it. Thanks.
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Posts: 4,347
Topics: 43
Kudos: 412
Solutions: 255
Registered: ‎11-29-2016

Re: Never got game code for Star Wars Jedi Fallen Order

Good morning, everyone,

 

Shortly after I left last night, I received word the codes had begun to successfully deliver to our customers.  I’m happy to see some of you have confirmed receiving your codes, however, as of last night I understand we were awaiting confirmation of the Xbox versions of the game to be delivered.  As before, I will update this thread as soon as more information becomes available.

 

Also, for those that have received their full game code, but have not received their pre-order bonus codes, please review the steps outlined in our Game Codes-Read Me First floated post, so our Gaming Support team can review your order further, and hopefully get your pre-order bonus code to you as soon as possible.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎11-16-2019

Re: Never got game code for Star Wars Jedi Fallen Order

I got a physical ps4 copy and never got a code for the bonus I have still not gotten one
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New Member
Posts: 8
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

Just gonna vent a little here.. the whole point of preordering is to guarantee you get your game when it launches. I could have been playing this at 10pm my time on Thursday. It’s now 10am Saturday and I still have no code. This is completely unacceptable and frankly I deserve compensation for this. I love Best Buy and I preordered to support the store, knowing full well I could have just preordered directly on my Xbox and had it predownloaded 2 weeks prior to launch. Never again.
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New Member
Posts: 5
Registered: ‎11-16-2019

Re: Never got game code for Star Wars Jedi Fallen Order

I agree that this is ridiculous. Never pre ordering any games from Best Buy despite the rewards unless it’s a game I don’t care about playing right away. As others have said the sole reason to pre order a game is to have access to it immediately, especially with the digital orders. The fact you charge us full price at the time of pre order but then can’t even deliver the product, which is a simple email code, is unacceptable. Knowing I could walk into any store or just buy directly from Xbox and be playing exactly at release makes it even more frustrating. There needs to be compensation to us.
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New Member
Posts: 2
Registered: ‎11-16-2019

Re: Never got game code for Star Wars Jedi Fallen Order

Hello I pre order jedi fallen order and picked it up in Thursday at 9 pm I have not receive the pre order bonus content code what is going on?? Can anyone helped
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New Member
Posts: 1
Registered: ‎11-16-2019

Re: Never got game code for Star Wars Jedi Fallen Order

My Turn,

 

I ordered my game on Monday November 4, 2019 from

 

Best Buy #558, 

 

21035 BISCAYNE BLVD            

 

AVENTURA, FL 33180

 

When I purchased my Pre-Order, I asked if there will be a midnight release and was told yes.

 

I asked about my Pre-Order code and was told it will be emailed if it’s not on the receipt.

 

Ok, cool.  No email about it.

 

On Thursday November 14, 2019 at 8:50 PM, I called to verify the midnight release.

 

An employee finally answered the phone at 9:01 PM.

 

When I asked if the midnight release was still on, I was told yes and the new Pokemon game would also be available for midnight release if I wanted to pick that up as well.

 

I leave work at 11:30 PM and wait for 20 mins outside Best Buy.

 

At 12:00 AM, I ring the bell on the door where a "Corporate Employee" answers and informs me that there is no midnight release as well as the employees who told me there would be a midnight release never should have said that.

 

Ok, fine.  I go home and wait, wake up at 12:00 PM, get to Best Buy at 12:30 PM, then get the run around of go to the front to pick it up, no go to the back to pick it up, no go to customer service or the cashiers to pick it up.  ENOUGH!!

 

Finally one employee in Gaming Helps me, I show him my fully paid for receipt, he goes to the warehouse to get it, brings the regular PS4 Edition and not the Deluxe. 

 

He returns to the warehouse to get the right one, rings up the tax difference, I pay it and ask about my Pre-Order Code for bonus content, where I'm told again, if doesn’t print on the receipt it will be emailed to me shortly.

 

So...... Where is it?  I'm still waiting.  I've started the game but I still don’t have any of my Pre-Order bonus content.

 

WELL???!!!

 

This is totally unacceptable from all points of view and I'm not the only one with this issue as there are now 9 pages of complaints.

 

 

 

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New Member
Posts: 8
Registered: ‎11-15-2019

Re: Never got game code for Star Wars Jedi Fallen Order

Where the hell is my code
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Regular Member
Posts: 45
Registered: ‎02-21-2011

Re: Never got game code for Star Wars Jedi Fallen Order

Could someone tell me what the pre-order bonus content is?  What is it?  Thanks!