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Posts: 1
Registered: ‎03-21-2020

Never Received my digital download


I purchased a digital download and never received an email. I was told chat could not help me because they show it as completed. I was told to call into the queue but it was a 3 hour and 51 minute wait time.  Does anyone know of another way to either get ahold of someone or way to cancel the order?

Posts: 4,953
Topics: 53
Kudos: 374
Solutions: 302
Registered: ‎11-29-2016

Re: Never Received my digital download

Greetings, lu11ke,


Welcome to our forums!  My apologies for the delay in our response, as we’ve been experiencing a bit of a backlog on our Support Forums as of late, and it’s taking us a bit longer to reply to our customers than we’d like. 


If you’ve not received the code for your purchase, please don’t hesitate to follow the steps in our Game Codes-Read Me First floated post, so our Gaming Support team can track down your code for you.  Simply follow the steps in that link, and I’m optimistic they’ll have you gaming in no time.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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