Gaming Support

[bobotheclown]

After reading the posts, I can see that this is an ongoing problem. I placed two separate orders around 8 pm CT for V-Bucks (you can't purchase more than one at a time for some reason). I received my download instructions for the first order in under 10 minutes, but the second one never showed up. I checked my spam and junk and it's not there. I ended up buying another one at a competing retailer so my son could get whatever he wanted in Fortnite. This is pretty frustrating, and I'd like my money back if I'm not going to even receive what I paid for. 

[JoshU-BBY Social Media Specialist]

Hello, Bobotheclown!

Welcome to the Best Buy Forums!

Whenever I make a digital purchase I expect it to arrive in a timely manner, I understand your frustration here. Can you send a private message with the information below?  I would love to look into this, and see what our options for assistance may be! You should be able to send a private message by clicking the button in my signature!

• Name
• E-mail Address
• Phone Number
• Order Number