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Posts: 1
Registered: ‎12-29-2018

Never Received Free Digital Items with Purchase

I recently purchased a Razer Blade 15 that includes four free items upon purchase. This includes Trend Micro Internet Security, Intel VR Game Bundle, Call of Duty: Black Ops 4, and Fortnite Frenzy Game GeForce GTX Bundle.


Unfortunately, I only received two out of the four free items included. I received the Trend Micro Internet Security code in-store and the Intel VR Game Bundle code on my receipt. I was told that the other two codes would be sent via email within 24 hours.


Within the past three business days, I still haven't received any codes via email. I've made sure to check my spam folder and filters. Also, I've tried checking the digital library for my account.


I would like to know if the codes could be resent via email.


Thank you,

Posts: 6,691
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Registered: ‎11-30-2015

Re: Never Received Free Digital Items with Purchase

Hey Grant,


Getting free stuff with your purchase is exciting! Thank you for choosing Best Buy for your purchase. We’re sorry to hear that you only received only two of the four items you were expecting. We’d be happy to see how we may able to help.


Thank you for taking the time out of your day to post to us and for sharing the steps you’ve already taken to look for your codes. Can you please send us a private message with your full name, phone number, email address, and the customer service pin off of your purchase receipt? A private message can be sent to us by choosing the blue “Private Message” button next to my name at the bottom. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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