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New Member
Posts: 5
Registered: ‎03-20-2020

Re: Never Received Digital Code

Icing on the cake is that I cannot cancel the order anymore, per customer support. Totally unacceptable.

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New Member
Posts: 3
Registered: ‎03-20-2020

Re: Never Received Digital Code

I've been kicked out of their online Chat a bunch of times keeps saying 100 people in line 6 or 8 minute wait times waiting for hourse.  I ordered 7pm Hawaii time last night, it's 9:13 and my store doesn't open until 10, website says order received, but it's not processed, we bought two physical copies from gamestop preorder and got them both yesterday, so we used BB credit card to get two more, it's not like BB hasn't done this thousands of times for other games.

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New Member
Posts: 3
Registered: ‎03-19-2020

Re: Animal Crossing - Digital Order taking forever.

deezeez,

 

Did you end up having to do anything to help it come faster? 

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New Member
Posts: 5
Registered: ‎03-20-2020

Re: Never Received Digital Code

Sorry to hear that. Now I'm waiting for their supervisor to call me back because he's (hopefully) helping someone else. Now I suppose I have to call my bank to cancel the transaction. It's e-shop for me from now on.
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New Member
Posts: 3
Registered: ‎03-19-2020

Re: Never Received Digital Code

Same for me. I'm stuck in a >1hr customer service phone queue

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New Member
Posts: 5
Registered: ‎03-20-2020

Re: Never Received Digital Code

@nathan - hopefully they will be more helpful to you.
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Posts: 22,197
Topics: 14,479
Kudos: 340
Blog Posts: 23
Solutions: 399
Registered: ‎10-10-2012

Re: Never Received Digital Code

Hello folks, at this time, we've provided our official response, which I understand was less than you hoped.  However, because of this, I'm going to close this thread at this time.

 

We appreciate your understanding, and hope you receive your codes soon.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎03-20-2020

Re: Animal Crossing New Horizons pre-order date delayed?

I pre-Ordered on digital and still haven't received a code.

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New Member
Posts: 3
Registered: ‎03-20-2020

Re: Animal Crossing New Horizons pre-order date delayed?

They already closed a thread on Animal Crossing digital codes, they are happy with a respons that it can take up to 24 hours to receive your codes, even though the website and emails state between 30mins-4 hours, and there FAQ on digital that they link even says up to 48 hours.

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New Member
Posts: 2
Registered: ‎03-20-2020

Re: Animal Crossing New Horizons pre-order date delayed?

Thank you for the info wolf.

I definitely won't be buying digital from Best Buy again.