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New Member
Posts: 5
Registered: ‎03-20-2020

Re: Never Received Digital Code

Same here. I cancelled my order last night and re-ordered this almost 4 hours ago and still no code. Now it's not even letting me cancel. Next time I will just buy directly from the eshop.
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New Member
Posts: 1
Registered: ‎03-20-2020

Didn't receive digital download instructions

I pre-ordered Animal Crossing New Horizon, and am still waiting on my email instructions.

Please send them ASAP.

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New Member
Posts: 1
Registered: ‎03-20-2020

Digital Download Pre-Order Email with Download Code Not Received

I pre-ordered the new Animal Crossing Game back in February. I did not receive a confirmation email of the order but received a text. When I checked my order status last night at 9pm PST, it said that an email had been sent to me with instructions and the the download code. I did not receive any email or text. I double checked that they had the correct email address and looked through both my trash and spam and could not find said email. I have been trying to get a hold of customer support since last night but have not been able to do so. I am very frustrated and disappointed with this experience as I bought this as a gift. Please direct me to where I can get support.

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New Member
Posts: 1
Registered: ‎03-20-2020

Didn't receive digital download email

Hello, I have yet to receive a digital download code for my recent purchase of Animal Crossing: New Horizons. It has been over 4 hours, which was the time estimated in which I would receive the code. Is this supposed to happen?

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New Member
Posts: 1
Registered: ‎03-20-2020

Re: Animal Crossing - Digital Order taking forever.

Did you receive an email yet? I'm still waiting for an email too and I ordered the digital download last night.

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New Member
Posts: 2
Registered: ‎03-20-2020

Re: Animal Crossing - Digital Order taking forever.

I ordered mine at 1:06am and I have yet to get my Animal Crossing code
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New Member
Posts: 3
Registered: ‎03-19-2020

Re: Animal Crossing - Digital Order taking forever.

I got mine at 7am. I ordered at around 6pm yesterday. Good luck to you guys. I hear calling them can make it come faster.
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Posts: 3,963
Topics: 35
Kudos: 360
Solutions: 236
Registered: ‎11-29-2016

Re: Never Received Digital Code

Good afternoon, everyone,

 

Welcome to our Support Forums!  With Animal Crossing: New Horizons releasing today, I completely understand why you’d all want to get your codes as soon as possible, so you can start your island adventure!

 

Please know that digital code orders can take up to 24 hours to go through verification checks before processing, and are delivered to your inbox.  If you’re not seeing your codes in your inbox, or spam, or Promotions folder (for Gmail), be sure to follow the steps outlined in our Game Codes-Read Me First floated post, so our Gaming Support team can look into your orders further, and assist in any way they can.

 

Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 5
Registered: ‎03-20-2020

Re: Never Received Digital Code

That is extremely dissapointing lead times for a digital purchase. I have learned my lesson today.

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New Member
Posts: 3
Registered: ‎03-20-2020

Re: Never Received Digital Code

How is this acceptable as a business practice?  Your website says 4 hours, your confirmation email says 30 minutes, you say 24 hours the link you posted said up to 48 hours.