Gaming Support

[billymccrystal]

Today I made an In-Store purchase for the digital pc copy of Call of Duty Black Ops Cold War. I was told i would receive an email with the code to redeem for my product which has never arrived and it has been over 8 hours. Can someone please assist me so i can be able to receive the product that i paid for.

[billymccrystal]

Update: It has been almost 24 hours now and still no email for the game that I purchased. Is there anybody who can help me?

[Allison-BBY Social Media Specialist]

Hi, billymccrystal, and welcome to our online community!

Thank you for posting on our forum for support. I'm sure you've been looking forward to your digital code, and these typically are sent via email with no problem. First, have you checked your spam/junk folders for the email containing your code? Sometimes our emails can get filtered there, and we suggest adding Best Buy (BestBuyInfo@emailinfo.BestBuy.com) to your contact list to hopefully avoid these issues.

If you still don't see it there, please send me a private message with your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Happy to help,