Gaming Support

[Jgod2006]

I recieved the email that was supposed to have the code in it, but it was blank and said No Subject. I contacted the chat support and they resent it and was the same thing. They told me to call 1-888-237-8289 and I did 3 times and was either disconnected or they hung up with no call back. Not sure what else to do at this point.

[AndrewB-BBY Social Media Specialist]

Hello, Jgod2006,

Thank you for taking the time to visit us again here at our community forums regarding this code. I'm sure you're looking forward to giving this game a try on the Nintendo Switch, I know I never played it in the past. We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. In addition, sending multiple messages does not increase response time.