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New Member
Posts: 1
Registered: ‎09-11-2019

Need help with digital code purchase: Never received the email with digital code

I purchased the Super Smash Ultimate FIghter Pass last night and after less than an hour the status was set to complete and an email was sent with instructions.

 

But until now, after 15 hours, I still do not see the email.

 

I already called Best Buy customer service twice and until now it's not resolved. Can someone please look into this and resend the code OR just post it in my BestBuy online account.

 

This is a gift for my son and it's already past his birthday and the issue is still not resolved.

Trusted Member
Posts: 98
Registered: ‎02-04-2018

Re: Need help with digital code purchase: Never received the email with digital code

Check your CC or Debit card to see if the charge was taken or not. That would be the first indicator if the tranasction was success or not.

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Registered: ‎01-03-2013

Re: Need help with digital code purchase: Never received the email with digital code

Good afternoon, ACris, 

 

Welcome to the forum, and thank you for reaching out to us! It's incredibly kind of you to purchase the Super Smash Bros. Ultimate Fighters Pass for your son as a birthday gift. I'm sure he is super eager to receive this despite any delay you've encountered, though I apologize for any inconvenience that this has caused. I would be happy to see how I may assist, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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