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Member
Posts: 16
Registered: ‎11-30-2016

Need a missing lost in mail gift card re-issued for a Case ID

Hi,

 

I preordered a game and the chat agent issued me a missing gift card on the 08/09 which was processed on 08/12 however its been almost two months and I haven't received it. I spoke to the chat agent and they requested me to contact the forums with my Case ID so the lost gift card can be deactivated and a new one reissued. Once I hear back I can provide you my Case ID which should have more details. Thank you.

 

RJ

Posts: 6,656
Topics: 227
Kudos: 547
Solutions: 339
Registered: ‎08-21-2017

Re: Need a missing lost in mail gift card re-issued for a Case ID

Welcome back, RJ,

 

Thank you for stopping by our community forums and letting us know about this gift card. I know I like to hold onto gift cards for quite a bit so if I were in the same position I'd want to receive this gift card as quickly as possible. I appreciate you reaching out and would be glad to see how I can help.

 

I'd like to start by reviewing this case number as well as a few more details so I can see what options I have available. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

Case ID
Shipping address

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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