Gaming Support

[rishiraja]

Hi,

I preordered a game and the chat agent issued me a missing gift card on the 08/09 which was processed on 08/12 however its been almost two months and I haven't received it. I spoke to the chat agent and they requested me to contact the forums with my Case ID so the lost gift card can be deactivated and a new one reissued. Once I hear back I can provide you my Case ID which should have more details. Thank you.

RJ

[AndrewB-BBY Social Media Specialist · Accepted solution]

Welcome back, RJ,

Thank you for stopping by our community forums and letting us know about this gift card. I know I like to hold onto gift cards for quite a bit so if I were in the same position I'd want to receive this gift card as quickly as possible. I appreciate you reaching out and would be glad to see how I can help.

I'd like to start by reviewing this case number as well as a few more details so I can see what options I have available. Can you please send me a private message that includes your:

Full name
Email address

Phone number

Case ID
Shipping address

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.