Gaming Support

[Tirnoth]

Preordered this and still have not received this promotional code.

[AndrewB-BBY Social Media Specialist]

Welcome back, Tirnoth,

Thank you for taking the time to stop by our community forums again. I know whenever I see a pre-order bonus for a game I want, I get my order placed as quickly as possible. I'm sure you're eager to get this code and take advantage of this bonus and I'd be glad to give you some information on how to get help with this.

We can begin to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

[Tirnoth]

I've never heard back from you guys and when I try to email again to Gaming-BBY, I'm hit with

"You have reached the limit for number of private messages that you can send for now. Please try again later."

[AndrewB-BBY Social Media Specialist]

Hi there, Tirnoth,

Thank you for following up with me and letting us know about this error you are receiving.

We have some steps we recommend following if you are having problems sending a private message. Typically, logging out of your forum account, clearing your browser's cache and cookies and logging back in will let you send messages again.

Please let me know if you continue to encounter issues with this!

[Tirnoth · Accepted solution]

I got an email from them and the code!

Appreciate it the help, Andrew!

[AndrewB-BBY Social Media Specialist]

Great, Tirnoth!

I'm very happy to hear that. Please let us know if we can ever assist you again in the future!