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Registered: ‎09-06-2019
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NBA 2K20 code

Hi, I preordered nba 2k20 earlier this week, and I was supposed to receive a code to my email once the game dropped. Even though the game dropped last night I have not received an email (junk/spam included).
Thanks
Posts: 7,725
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Registered: ‎10-10-2012

Re: NBA 2K20 code

Hello there, JoeyMoore28,

 

I’m sure you’d rather be raining threes at this point, then waiting on your game code.  I’d be happy to see how I can help.

 

Have you looked at your order status?  Does it say that the order has been fulfilled yet?  Codes should have started processing after midnight CT.  If you still need assistance, please send me a private message with your full name, email address, phone number, and order number.

 

You can send me a private message by logging into the forum, and clicking on the blue button across from my signature on this post.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
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Vc

I pursued the item in store . It’s been 14 hours I still haven’t gotten the code . I stream nd YouTube and haven’t been able to make any content because of it . I’ve called and came to the store and nobody helps me . I’ve never written a negative review cuz things happen but I am beyond upset . Even asked to swap for psn card or a certificate so I can purchase the card no help. Been a Best Buy customer for years I’ve spent thousands in here im done
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Re: Vc

Purchased
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Re: Haven’t got my digital come for nba 2k20 digital preorder

Still have not recieved game codees....

New Member
Posts: 2
Registered: ‎09-06-2019

Re: NBA 2K20 code

I still haven’t received anything, I sent a private message.
Posts: 7,725
Topics: 3,362
Kudos: 210
Blog Posts: 24
Solutions: 351
Registered: ‎10-10-2012

Re: NBA 2K20 code

Hey, JoeyMoore28,

 

Thank you, I did receive your information in the private message.  I can let you know that we did experience some concerns with NBA 2k20 digital game pre-orders that were placed in our stores. 

 

Some of those orders are being impacted by a systems issue that is not allowing them to process.  This appears to be the case with your order, but our support teams are working to resolve the issues as soon as possible. 

 

Unfortunately, at this time, I do not have an ETA on a resolution.  As I get more information, I’ll do my best to update this post, but you may get potentially get your order fulfilled before I can do so.

 

Thank you for your patience!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
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Registered: ‎09-06-2019

Re: NBA 2K20 code

I haven't recieved my code yet either and i purchased it a week ago, will we be compensated or refunded some type of way for the 15+ hour wait becuase this is truly unaccepable

New Member
Posts: 2
Registered: ‎09-06-2019

Re: NBA 2K20 code

I have not received my code as well for the Xbox one version . I bought it yesterday at 9pm.
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Registered: ‎09-06-2019

Never received Redeem email for NBA2K 20 Legend Edtn

[ Edited ]

Hello,

 

Has anyone else had issues in receiving the Redeem Email for NBA 2K 20 Legend?

 

My son pre-ordered the game sometime back in June and today when he logins it tells him it sent the email, but he has yet to receive it.

 

Can Best Buy please assist me son?

 

Thank you,

Howard {removed per forum guidelines}