Gaming Support

[piechris22]

My XBDE collecters edtion was damaged, I didn't notice until i got home unfortunately so i could not exchange it for a copy without damage. There are no Bestbuys within 250 miles of me now that have a copy. I would like to either get a new copy shipped to my best buy so I can exchange it or get a $20 partial refund for the damages since Its the sold out collecters ediion it most likely will never be back in stock.

[piechris22]

No one has helped me with this yet. I NEED HELP!

[Tasha-BBY Retired: Social Media Specialist]

Good morning, piechris22, 

Thank you for reaching out to us. I apologize for the delay in our reply, as we are a bit backed up due to higher than normal volumes. Receiving anything in less than pristine condition is frustrating, but even more so when it's a collector's edition. I'm sorry to hear that you ultimately received your copy of Xenoblade Chronicles: Definitive Edition damaged, and that you didn't notice until you got home. 

It sounds like you purchased the Xenoblade Chronicles: Definitive Works Set as it is sold out. As we would be unable to exchange this sold out product, I would be delighted to discuss what other options we may have for you. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,