04-22-2019 12:41 PM
Thanks so much for joining us at the Best Buy Community forums. I’m sorry that you’re having issues with your Mortal Kombat pre-order.
We here on the forums aren’t able to assist with payment method issues, so you may want to give us a call at (888) BESTBUY or (888) 237-8289. Our phone support team can look into the order and see if they can help.
If the issue isn’t payment related, please give me a little more context about your issue. I’ll be happy to see if I can help out at all.