04-23-2019 11:14 AM
I don't think the person that gave you that information is correct. Codes always come from the place you preordered from, not the game publisher. The publisher would need to know where/when we purchased the game, as well as our email addresses - how would they have that information? We got the beta code from BB, I don't see how this would be any different. Coupled with the fact that everyone who preordered got a blank email - obviously BB messed something up and is likely working on a fix.
04-23-2019 11:16 AM
While we certainly hoped for a flawless victory with the launch of Mortak Kombat 11, it appears that just like me when I play the game, we flubbed the Fatality.
The Shao Kahn codes are being sent directly by Best Buy, not from the vendors or the game publisher. At this time, we are aware of the issue with the blank emails and our support team is working as quickly as possible to fix this and get all codes for all systems sent out today. We do expect to hopefully have this resolved very soon.
Please do not call in as they will not be able to assist you with a code until this issue is fixed.
04-23-2019 11:18 AM
word of advice to Best Buy... When you have droves of people upset and angry because you are not providing what they paid for... it is not time to make puns and jokes...