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New Member
Posts: 7
Registered: ‎11-05-2012

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

I don't think the person that gave you that information is correct. Codes always come from the place you preordered from, not the game publisher. The publisher would need to know where/when we purchased the game, as well as our email addresses - how would they have that information? We got the beta code from BB, I don't see how this would be any different. Coupled with the fact that everyone who preordered got a blank email - obviously BB messed something up and is likely working on a fix.

Valued Member
Posts: 60
Registered: ‎08-27-2014

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

how do we contact Mortal Kombat?

Posts: 7,912
Topics: 3,457
Kudos: 233
Blog Posts: 24
Solutions: 380
Registered: ‎10-10-2012

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Hello everyone,

 

While we certainly hoped for a flawless victory with the launch of Mortak Kombat 11, it appears that just like me when I play the game, we flubbed the Fatality.

 

The Shao Kahn codes are being sent directly by Best Buy, not from the vendors or the game publisher.  At this time, we are aware of the issue with the blank emails and our support team is working as quickly as possible to fix this and get all codes for all systems sent out today.  We do expect to hopefully have this resolved very soon.

 

Please do not call in as they will not be able to assist you with a code until this issue is fixed. 

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 16
Registered: ‎08-03-2016

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

I'm sure the Best Buy support team on these forums will help us. Just be patient
Member
Posts: 24
Registered: ‎04-22-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Thank you !
Member
Posts: 10
Registered: ‎12-05-2012

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

word of advice to Best Buy... When you have droves of people upset and angry because you are not providing what they paid for... it is not time to make puns and jokes...

Member
Posts: 24
Registered: ‎04-22-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

I believed she was wrong . She was rude and very short
New Member
Posts: 7
Registered: ‎07-23-2015

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

I thought it was clever =)

 

Today is still technically the release date...as long as the issue is corrected then no harm no foul.

New Member
Posts: 3
Registered: ‎10-19-2018

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Thanks for the update.
Member
Posts: 14
Registered: ‎11-15-2017

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

I haven’t received mine either. I pre ordered 2 of the special editions and picked them up and haven’t gotten my codes for Shao Kahn.