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New Member
Posts: 7
Registered: ‎04-23-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

No code still....and my two messages to the support address haven't even been read....

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New Member
Posts: 7
Registered: ‎04-23-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Errr excuse me, the one message was read- that's it though, no response and no code. 

 

 

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Posts: 21,937
Topics: 14,398
Kudos: 244
Blog Posts: 23
Solutions: 382
Registered: ‎10-10-2012

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Hello everyone,

 

First off, please let me thank you for your patience with this pre-order bonus.  With a game as iconic as Mortal Kombat, there's bound to be strong feelings about pre-order bonuses not being delivered and we understand that.  Our gaming team are gamers as well, so when things don't happen the way they are supposed to, we get that pain.

 

As many of you are seeing, Best Buy made the choice to send another round of emails with codes as far too many of you were still reporting not having received your first email.  Obviously, it was the right thing to do.  Hopefully at this point, all of you waiting on codes will have received yours or be getting the email soon.

 

However, if you don't receive your email, we still ask that you follow the directions in our “Game Codes - Read Me First” post here.  

 

Thank you again for choosing Best Buy for your pre-order.  We know there are a lot of choices where to get your games and we appreciate that you opted for Best Buy.

 

Thanks,

 

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-23-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Finally got mine.
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Member
Posts: 10
Registered: ‎03-13-2013

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Got my code i hope you all do as well 

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Member
Posts: 16
Registered: ‎03-27-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)


@jdr5499 wrote:
@KevinT1149

The biggest issue was that they kept claiming the problem was fixed on their end when there was clearly still something wrong. They could have damage controlled way better than they did.

I absolutely would not have minded waiting 24-48 hrs for resolution. But they kept saying “All the codes have already been sent out” and requesting that we reach out to their forum account through PM’s. When a lot of us *already* somehow found our way to this forum and had sent PM’s to that forum account before they claimed all the codes had been sent out.

I don’t deny that this was probably a very complicated issue on their end. But we were due something we paid for yesterday (or earlier) and by the way they addressed the situation, it made it sound like we had all somehow fallen through the cracks.

They could have communicated way, way, way, way better.

Anyone know how much money Best Buy lost over this, considering all the extra Shao Kahn DLC codes that got sent out?

 

Thanks to IT, or whoever it was responsible for writing those emails and the terrible damage control Best Buy did with this, this company deserves to lose every single penny of that! Let this be a lesson that THIS is the type of thing that costs companies money, especially when disgruntled customers refuse to do business with said company in the future!

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New Member
Posts: 2
Registered: ‎04-23-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Chiming back in to say I got my code sent to me today as well. Seems like they are finally rolling out. Hope the rest of you will get yours as soon as possible.

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Regular Member
Posts: 28
Registered: ‎02-27-2019

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

I'm fairly confident they didn't lose any money from this ordeal aside from people potentially returning their copies because of it or deciding not to pre-order through them again in the future. They would've only had to request for new codes from the publisher to be sent over to satisfy the demand of their customers. Nobody lost any money since it's all digital exchanges.

Anyways, I got my code just a bit ago thankfully & it looks like most of you have as well by now. And I believe Boon is addressing today or might've already on the state of the economy of MK11 and the Krypt with the planned fix going forward, since that's its own nightmare situation.

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New Member
Posts: 3
Registered: ‎09-02-2017

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

Received my code.

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Regular Member
Posts: 27
Registered: ‎02-06-2016

Re: Mortal Kombat 11 Preorder Bonus (Shao Kahn)

[ Edited ]

Got an extra code for xbox if someone still needs one
{removed per forum guidelines}
1st come 1st serve