03-18-2019 11:26 AM
Welcome to our community. I'm sorry to hear that you haven't received the code you ordered for this game, and I can certainly understand your desire to seek a prompt resolution in the matter. I'm sure I would, too! Have you taken a peek at our floated post, Game Codes - Read Me First? If not, please give it a read through and follow the steps listed there to reach our Gaming-BBY team. They should be in the best position to assist with your concerns.
Let me know if you have any other questions, anytime.