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Posts: 1
Registered: ‎03-18-2019

More than a week without digital code

I ordered Mario Odyssey on the Mario Day, since then my order stay "Order Received" and was not sent the digital code.
Posts: 2,152
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Registered: ‎08-08-2017

Re: More than a week without digital code

Hi joeb13,

 

Welcome to our community.  I'm sorry to hear that you haven't received the code you ordered for this game, and I can certainly understand your desire to seek a prompt resolution in the matter.  I'm sure I would, too!  Have you taken a peek at our floated post, Game Codes - Read Me First?  If not, please give it a read through and follow the steps listed there to reach our Gaming-BBY team.  They should be in the best position to assist with your concerns.

 

Let me know if you have any other questions, anytime.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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