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New Member
Posts: 3
Registered: ‎01-12-2018

Re: Monster Hunter: World PS4 Steelbook not added during checkout

I see that the steelbook is now adding as it should. If I ordered before and it wasn't added, do I now have to cancel my pre-order and reorder it?
New Member
Posts: 3
Registered: ‎01-11-2018

Re: Monster Hunter: World PS4 Steelbook not added during checkout

If it's working now do we need to cancel and re-order? The game is due to come out in 11 days I don't want to mess up my preorder by doing so if not necessary.

New Member
Posts: 1
Registered: ‎01-16-2016

Re: Monster Hunter: World PS4 Steelbook not added during checkout

I also had this issue with my order. @Javier-BBY please check your private messages for my issue.

thanks!
New Member
Posts: 3
Registered: ‎01-11-2018

Re: Monster Hunter: World PS4 Steelbook not added during checkout

I went ahead and canceled my order and then replaced it. It added all 3 items to the cart just fine. (Xbox version).
New Member
Posts: 6
Registered: ‎01-02-2018

Will existing Monster Hunter World pre-orders get the free steelbook?

I have, as well many other users that I've noticed, have been asking whether or not our existing pre-orders will recieve the free steelbook with it purchases, as the free item had been glitched during the time we pre-ordered and was not added to our carts. I have seen reports from other users indicating that the steelbook has now started to apply to online orders, but have yet to have the issued cleared on whether or not pre-existing pre-orders will also recieve the steelbook.

An additional question I am facing, because people are stating that they simply cancelled their existing pre-orders and re-pre-ordered the game to have the steelbook applied to their carts. My dilemma is that I pre-ordered the game while in-store, so I can't simply cancel the order. Will my in-store pre-order recieve the steelbook free item?

Please do not simply move this post to the other Monster Hunter World support post as this dilemma has still not been solved in that thread and seems to have been forgotten by the support team. All assistance is greatly appreciated because Monster Hunter is my favorite game franchise and the deadline is fast approaching. Thank you for your time.
Posts: 1,444
Topics: 19
Kudos: 147
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

Hello all,

 

I'd like to start by thanking everyone for their paitience with this hiccup on our webpage. At this time the issue has been resolved and the steelbook should should be added appropriately. 

 

For those customers who placed their orders prior to the while this was not functioning should also be receiving the steelbook. Cancelling your pre-orders wil not be necessary to take advantage of this as they will be added to your existing orders.

 

Shoould any of you have any additonal questions please don't hesitate to post again!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎01-02-2018

Re: Monster Hunter: World PS4 Steelbook not added during checkout

Thank you so much for your hard work and coming to a resolution to this issue. My only, and last, question is will "in-store" pre-orders also recieve the steelbook, or is this an online pre-order bonus only? I'm a bit new to Best Buy, so I'm still learning.

Posts: 1,444
Topics: 19
Kudos: 147
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

[ Edited ]

Hello Arcemius,

 

The steelbook promotion is also valid for our in-store customers! I’m happy that I was able to address this for everyone and should there be any other questions please let me know!

 

Respectfully,

 

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 16
Registered: ‎03-31-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

Mine was bot added yet, i have two preorders but only one shows the steelbook and dlc bonus
New Member
Posts: 3
Registered: ‎12-13-2016

Re: Monster Hunter: World PS4 Steelbook not added during checkout

Will best buy be selling a digital version of this game so i can pre-order as well to receive pre-order incentives also?