Gaming Support

[Johnwest76]

Afternoon all,

My preorder for the MHRise Pro Controller shows “ A release date for your pre-order has not been announced. We'll let you know when it's ready.” in status. These were to be released along with the launch of MHRise this Friday.

Does anyone know if this has been delayed or any other problems?

Much appreciated.

[SeanM-BBY Social Media Specialist]

Hey, Johnwest76,

Welcome back to our forums!  With your order releasing just a few days from now, I can certainly understand wanting to make sure there aren’t any issues with your pre-order, and I’ll be happy to take a closer look!

I’ve been unable to find your order using the information you’ve provided upon joining our Support Forums, so if you could use the blue “Private Message” button in my signature to send me the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough information for me to begin my research.  As mentioned, be sure to use the blue “Private Message” button in my signature to get this information sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,

[Johnwest76]

Thanks Sean. Private message sent.

[SeanM-BBY Social Media Specialist]

Thank you for getting that information sent my way, Johnwest76!  I'll be replying to your message in a bit, which you'll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

See you up there,