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New Member
Posts: 2
Registered: ‎12-17-2022

Missing my Final Fantasy VII PS5 Crisis Core DLC

I received my Crisis Core PS5 preorder game but didn’t receive my DLC Soldier Set for it.
New Member
Posts: 2
Registered: ‎12-17-2022

Re: Missing my Final Fantasy VII PS5 Crisis Core DLC

The code wasn’t sent to my email nor wasn’t in the game box.
Posts: 2,364
Topics: 219
Kudos: 166
Solutions: 82
Registered: ‎07-06-2009

Re: Missing my Final Fantasy VII PS5 Crisis Core DLC

Hello, Beatslars,

 

Welcome to our Best Buy Support Forums! I hope that you're enjoying your new game, though I can understand not receiving the bonus DLC for this, wouldn't be ideal. I'll be happy to look into this with you. 

 

Can you please send me a private message with your full name, phone number, email address, and either online order number or the Customer Service Pin Number from your store purchase receipt? To send me the message, you can use the button in my signature below. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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