04-01-2019 06:52 PM
Hello there, Ahundredsuns,
Welcome to the Best Buy forums! I'd like to help out as much as possible, but I'll need some additional information to get started!
Do me a favor and click the blue button in my signature line below to send me your private message that contains your full name, phone number, email address, and order number or customer service PIN from your purchase receipt. This should be everything I need, but don't forget to keep this information your own by sending it in a private message to me!
Looking forward to working with you soon, but know that I'll be out of the office shortly, and returning in the early morning so I apologize if there is a delay in my reply to your private message!