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Posts: 1
Registered: ‎01-07-2022

Missing digital code

Good afternoon. On Jun 1, 2021 I made a purchase for a digital download of animal crossing. It seems that the e-mail has automatically been removed from my e-mail and I have not had a chance to redeem the game. Would it be possible to recieve a new e-mail with the digital download so I would be able to download the game?


Thanks in advance 

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Missing digital code

Hello, jevonr81,


From everything I've heard, Animal Crossing New Horizons, is quite fun, so I totally understand where you're coming from in wanting to play it now that you've got some time. I would love to look into this further to see what may be possible regarding accessing your digital download. 


To get started, can you please share some additional information? I'll need your full name, phone number, email address, and order number (if available). To keep your information secure, please be sure to send it via private message. If you're logged into the forum from a PC, you should see the blue "Private Message" button next to my signature below this post. I look forward to hearing from you!



Kayla|Social Media Specialist | Best Buy® Corporate
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