03-14-2019 12:35 PM
Good afternoon, BernieVillalobos,
Welcome to our forums, and thank you for connecting with us regarding your code! Generally speaking, you should receive your digital copy of your game shortly after your order has been placed, so I’m sorry to hear it’s taking us a bit longer to get your order processed.
While it’s not common, there are instances where our orders may take a bit longer to process than we anticipated. Going forward, I recommend keeping an eye on your email inbox for any updates regarding your order, and I’m optimistic you’ll be receiving an update soon.
Thank you for your patience,
03-15-2019 01:35 AM
This post has been moved to its own topic on the Gaming Support board.
03-25-2019 11:20 AM
Thank you for following up with us! After waiting two weeks for your code to arrive, it's safe to say you've definitely allowed plenty of time for the process to work as it should. I would be happy to take a look at your purchase for Mario Kart 8 Deluxe to see where things stand. Please keep an eye on your inbox in the top right corner of the page for my private message.